Child Protection Policy

It is the policy of OutLET: Play Resource to safeguard the welfare of all members by protecting them from physical, sexual and emotional harm.

Accordingly, OutLET: Play Resource is committed to:

  • taking into account in all its considerations and activities the interests and well-being of young people;
  • respecting the rights, wishes and feelings of the young people with whom it is working;
  • taking all reasonable practicable steps to protect them from physical, sexual and emotional harm;
  • promoting the welfare of young people and their protection within a relationship of trust.

Code of Behaviour

DO put this code into practice at all times.

DO treat everyone with dignity and respect.

DO set an example you would wish others to follow.

DO treat all young people equally – show no favouritism.

DO plan activities that involve more than one other person being present, or at least are within sight and hearing of others.

DO follow recommended adult/young people ratios for meetings and activities.

DO respect a young person’s right to personal privacy.

DO avoid unacceptable situations within a relationship of trust e.g. a sexual relationship with a youth Member over the age of consent.

DO allow young people to talk about any concerns they may have.

DO encourage others to challenge any attitudes or behaviours they do not like.

DO avoid being drawn into inappropriate attention seeking behaviour e.g. tantrums and crushes.

DO make everyone aware of our child protection procedures – young people, parents/carers, Young Leaders and other helpers.

DO remember this code even at sensitive moments e.g. when responding to bullying, bereavement or abuse.

DO keep other Leaders informed of where you are and what you are doing.

DO remember someone else might misinterpret your actions, no matter how well-intentioned.

DO take any allegations of abuse seriously

DO NOT permit abusive peer activities e.g. initiation ceremonies, bullying.

DO NOT drink alcohol when you are directly responsible for young people and never allow young people at OutLET: Play Resource events drink alcohol.

DO NOT engage in inappropriate behaviour or contact – physical, verbal, sexual.

DO NOT play physical contact games with young people.

DO NOT make suggestive remarks or threats to a young person, even in fun.

DO NOT friend and of the young people who attend OutLET:Play Resource events on social media

DO NOT use inappropriate language – writing, phoning, email or internet.

DO NOT let allegations, suspicions, or concerns about abuse go unreported.

DO NOT just rely on your good name to protect you.

If you have a concern about a young person’s safety and well being:

  1. Immediately tell the leader
  2. Write careful notes of what you witnessed, heard or was told
  3. Sign, date and pass your notes to the session leader or school head teacher
  4. Ensure that no situation arises which could cause any further concern

If a young person tells you about abuse by someone else:

  1. Allow the young person to speak without interruption, accepting what is said
  2. Offer immediate understanding and reassurance, while passing no judgement
  3. Advise that you will try to offer support but that you must pass the information
  4. Immediately tell your leader, school head teacher if working with a school or social services if working free lance
  5. Write careful notes of what was said; use actual words wherever possible
  6. Sign, date and pass your notes to leader, head teacher or social services
  7. Ensure that no situation arises which could cause any further concern

Note: In an emergency (young person at imminent risk of significant harm) contact police or social service/work department direct. Inform your leader or school head teacher of the action you have taken.

If you receive a complaint or allegation about any adult or about yourself:

  1. Immediately tell your Group Leader or school head Teacher
  2. Write careful notes of what you witnessed, heard or was told
  3. Sign, date and pass your notes to your leader, head teacher
  4. Try to ensure no-one is placed in a position which could cause further compromise

Note: Any Adult in OutLET: Play Resource  has the right to report any concerns, or suspicions about another Member in confidence and free from harassment.

You must refer; you must not investigate.

All OutLET: Play Resource staff who work directly with children or vulnerable groups will have their ‘Protection of Vulnerable Groups Disclosure’ – A copy of this is held by management.

Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in UK privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.


What personal information do we collect from the people that visit our blog, website or app?


When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address or other details to help you with your experience.


When do we collect information?


We collect information from you when you place an order, subscribe to a newsletter, fill out a form or enter information on our site.


How do we use your information?


We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

      To allow us to better service you in responding to your customer service requests.
      To quickly process your transactions.
      To ask for ratings and reviews of services or products
      To follow up with them after correspondence (live chat, email or phone inquiries)


How do we protect your information?


Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.


We implement a variety of security measures when a user places an order to maintain the safety of your personal information.


All transactions are processed through a gateway provider and are not stored or processed on our servers.


Do we use ‘cookies’?


We do not use cookies for tracking purposes
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.


If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.that make your site experience more efficient and may not function properly.


Third-party disclosure


We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.


Third-party links


We do not include or offer third-party products or services on our website.




Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users.

We have not enabled Google AdSense on our site but we may do so in the future.


California Online Privacy Protection Act


CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at:
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
      On our Privacy Policy Page
Can change your personal information:
      By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking


COPPA (Children Online Privacy Protection Act)


When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.
Do we let third-parties, including ad networks or plug-ins collect PII from children under 13?


Fair Information Practices


The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
      Within 1 business day

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

Complaints Policy
  1. Introduction

We always aim to provide a high standard of care in all our services.

Our customers’ views are important to us and help to ensure our services are consistently meeting people’s needs. If you are unhappy with any of our services, it is important that you let us know.


If a complaint alerts us to possible abuse or neglect, we will tell the Council’s adult safeguarding team. The safeguarding team will decide how to investigate and monitor outcomes.



  1. Making a suggestion

Often people feel more comfortable about suggesting improvements rather than complaining formally. Anyone receiving services, and their friends/ family, may make a suggestion.

First you should speak to the Manager or their Deputy.

Comments or suggestion boxes are available if you would rather make your suggestion that way.

If the suggestion is something that OutLET: Play Resource as a company needs to consider you can send it to:



OutLET: Play Resource

13 Abbots Way

tel: 07770973256



  1. Making a complaint

We aim to handle complaints quickly, effectively and in a fair and honest way. We take all complaints seriously and use valuable information from investigating to help us improve the service we provide. We treat all complaints in confidence.

OutLET: Play Resource assures clients and their families that it will not withdraw or reduce services because someone makes a complaint in good faith.



  1. Who can complain

Anyone affected by the way OutLET: Play Resource provides services can make a complaint.


A representative may complain for the affected person if they:


  • have died
  • cannot make a complaint themselves, or
  • have given consent for the representative to act on their behalf


If you are not happy about making a complaint yourself and you do not know someone who can talk or write to us on your behalf, we will be happy to find someone from an independent organisation to act as an advocate for you.



  1. How you can make a complaint

You can complain:

    • in person
    • by telephone
    • through a member of our staff
    • through an advocate or representative

where someone complains orally we will make a written record and provide a copy of it within 3 working days

    • by letter
    • by email



  1. Anonymous complaints

We deal with anonymous complaints under the same procedure; however, it is better if you can provide contact details so we can tell you the outcome of our investigation.



  1. Responsibility

The Registered Manager has overall responsibility for dealing with all complaints made about their service.


We will provide as far as is reasonably practical:

  • any help you need to understand the complaints procedure; or
  • advice on where you may get that help.



  1. How we handle complaints

The Registered Manager may ask one of the management team to investigate the complaint. That person will have enough seniority and experience to deal with the issues raised by the complaint.


We will acknowledge a complaint within 3 working days and give you the name and contact details of the person investigating it.


We will keep you informed about the progress of the investigation. We aim to have all complaints finished within 28 working days unless we agree a different time scale with you.


When we have finished investigating, we will arrange to meet with you to discuss the outcome, and write to you with:

  • details of the findings;
  • any action we have taken; and
  • our proposals to resolve your complaint.



  1. Time limits

You should complain as soon as you can after the date on which the event occurred or came to your notice. If you complain more than twelve months later, we may not be able to investigate properly. But we shall also consider whether you had good reason for not making the complaint sooner and whether, despite the delay, it is still possible to investigate the complaint effectively and fairly.



  1.   Further steps


Once we have dealt with your complaint, if you are not happy with the outcome you can refer your complaint to the Local Government Ombudsman (LGO) and ask for it to be reviewed. The LGO provides a free independent service.


You can contact the LGO at:


Tel: 0300 061 0614



NB: The LGO will not normally investigate a complaint until the provider has had an opportunity to respond and resolve matters.

Share This